Your privacy matters to us. This page explains exactly what personal data jili9 collects from Filipino players, why we collect it, how it is stored, and the rights you have over your own information. We are committed to keeping your data secure and using it only for the purposes described here.
1. Information You Provide at Registration
When you create an account on jili9, we collect your full name, date of birth, email address, mobile number, and preferred payment details. This information is required to verify your identity, confirm that you meet the minimum age of 21 years, and comply with applicable Philippine regulations. We also use this data to set up and manage your player account securely. Providing accurate information at registration ensures that withdrawals and account verification can be processed without delay. Incomplete or false information may result in account suspension pending further review.
2. Transaction and Payment Data
All deposits, withdrawals, and bonus transactions carried out on your jili9 account are logged and retained as part of your account history. Payment data — including the method used and transaction reference numbers — is stored securely and used solely for processing your requests and resolving any disputes. We do not store full card numbers or banking credentials on our servers. Transaction records may also be used for fraud prevention monitoring and for meeting financial reporting obligations under Philippine law. You can review your own transaction history at any time through your account dashboard.
3. Device and Usage Information
When you access the jili9 platform — whether on a mobile device or desktop — we automatically collect technical data such as your device type, operating system, browser version, IP address, and session duration. This data helps us optimise the platform experience for Filipino players, diagnose technical issues, and maintain platform security. Usage data, including which games you play and how frequently you visit, helps us improve our service and personalise promotional offers. We do not use this data to identify you personally beyond what is necessary for account security and legal compliance. All usage data is stored securely and access is restricted to authorised personnel only.
4. Cookies and Similar Technologies
jili9 uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse how the platform is used. Session cookies are temporary and deleted when you close your browser, while persistent cookies remain on your device for a set period to improve your return experience. You can manage or disable cookies through your browser settings at any time, though doing so may affect some platform functionality. We do not use cookies to serve third-party advertising or to track your activity across other websites. Our cookie practices are reviewed regularly to remain aligned with current data protection standards applicable in the Philippines.
5. How We Share Your Data
jili9 does not sell, rent, or trade your personal information to third parties. We may share data with trusted service providers — such as payment processors and identity verification partners — strictly for the purpose of delivering services to you. All third-party partners are contractually required to handle your data in accordance with our privacy standards and applicable Philippine data protection law. In certain circumstances, we may also be required to disclose personal data to regulatory authorities or law enforcement agencies when legally obligated to do so. Any such disclosure will be limited to what is strictly necessary and proportionate to the legal requirement.
6. Data Retention and Security
We retain your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law and our internal compliance obligations. Account closure does not result in the immediate deletion of all records — certain data must be kept for regulatory and audit purposes for a defined period post-closure. jili9 uses industry-standard security measures including encryption, access controls, and regular security audits to protect your data from unauthorised access, loss, or misuse. Our security practices are reviewed and updated on an ongoing basis to reflect current best practices. If you have concerns about how your data is stored, please contact our support team directly.
7. Your Rights as a Player
As a registered player based in the Philippines, you have the right to request access to the personal data we hold about you, to request corrections if any information is inaccurate, and to request deletion of your data subject to our legal retention obligations. You may also object to certain types of data processing or request that your data be restricted from further use while a query is being resolved. To exercise any of these rights, please contact our support team and we will respond within a reasonable timeframe. We are committed to handling all data rights requests fairly, transparently, and in accordance with applicable law.
8. Children and Minors
jili9 does not knowingly collect personal data from anyone under the age of 21. Our platform is strictly intended for adults who meet the legal age requirement for online gaming in the Philippines. If we become aware that a minor has registered an account or provided personal data, that account will be immediately suspended and the data will be securely deleted. Parents and guardians who believe their child may have accessed the platform are encouraged to contact our support team without delay. We take child protection seriously and maintain robust age verification procedures as part of our registration process.
9. Changes to This Privacy Policy
jili9 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. The most current version of this policy will always be available on this page, with the effective date updated accordingly. If we make significant changes that materially affect how we handle your personal data, we will notify registered players through on-platform notices. Continued use of the platform following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how your data is being protected.
All personal data transmitted through the jili9 platform is protected using industry-standard encryption. Access to stored data is restricted to authorised personnel only, and our systems are subject to regular independent security audits to ensure ongoing protection for every Filipino player on the platform.
Your personal information is never sold, rented, or shared with advertisers or data brokers. The only third parties who may access limited data are our vetted service providers — such as payment processors — and only to the extent needed to deliver services directly to you.
Registered players can request access to, correction of, or deletion of their personal data at any time. Our support team handles all data rights requests promptly and in compliance with applicable Philippine data protection regulations. Simply reach out through our support channels to get started.
Our privacy practices are designed to comply with applicable data protection legislation in the Philippines. We regularly review our policies and procedures to ensure they remain aligned with current legal requirements and best practices for player data protection in the online entertainment sector.
If you have any questions about how jili9 handles your personal data, or if you wish to exercise your data rights, our support team is ready to assist. You can also visit our FAQ page for quick answers to common privacy and account questions, or register now to start playing with confidence on a platform built for Filipino players.